Terms of service

Terms of Service

1. Overview

This website is operated by FusionStream Kenya. Throughout the site, the terms “we,” “us,” and “our” refer to FusionStream Kenya. By accessing our website or purchasing products from us, you agree to be bound by these Terms of Service.

2. Products & Information

We make every effort to ensure that product descriptions, images, specifications, availability, and prices are accurate. However, minor differences may occur due to lighting, photography, screen settings, or product variations.

We reserve the right to update product information, prices, and availability at any time without prior notice.

3. Orders & Payments

By placing an order, you confirm that the information you provide is accurate and complete.

We reserve the right to refuse or cancel an order where necessary, including in cases of incorrect pricing, suspected fraudulent activity, product availability issues, or inaccurate order information.

Orders are processed after payment has been successfully confirmed.

4. Shipping & Delivery

We aim to deliver orders within 7–14 business days.

Delivery times may vary due to courier delays, weather, public holidays, customs, technical issues, or other circumstances beyond our control.

Please ensure that your delivery address and contact information are correct when placing your order.

5. Returns & Refunds

All sales are final. We do not accept returns, exchanges, cancellations, or refunds, except where an item is confirmed to have arrived damaged, defective, or substantially different from the item ordered.

Please refer to our Return & Refund Policy for more information.

6. Website Use

You agree to use this website only for lawful purposes. You must not use the website in a way that could damage, disable, overburden, or interfere with the operation of the website or its services.

7. Intellectual Property

All content on this website, including logos, images, product descriptions, graphics, designs, and text, belongs to FusionStream Kenya or its respective content owners and may not be copied, reproduced, or distributed without permission.

8. Limitation of Liability

To the extent permitted by applicable law, FusionStream Kenya shall not be liable for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, technical failures, third-party service interruptions, or other unforeseen events.