Refund policy

Return & Refund Policy

No Returns or Refunds

All sales are final. We do not accept returns, exchanges, cancellations, or refund requests once an order has been placed.

Please carefully review your order details, product selection, size, color, and delivery information before completing your purchase.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photos or other information to verify the issue. If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate solution.

Order Cancellation

Orders cannot be cancelled once they have been processed for shipment. Please make sure all order information is correct before completing your purchase.

Delivery Delays

Delivery delays do not qualify for a refund. While we aim to deliver orders within the estimated delivery period stated in our Shipping Policy, delays may occur due to courier services, weather, public holidays, customs, or other circumstances beyond our control.

Contact Us

For any questions regarding an order, please contact us:

Email: FusionStreamkenya@gmail.com
WhatsApp: +254 141 980 347

By placing an order on our website, you acknowledge and agree to this Return & Refund Policy.